Refund Policy

Brotherhood Club — $10 / Month Refund Policy

The Brotherhood Club is a recurring monthly digital membership billed at $10.00 USD per month through Shopify. Member benefits (member-only pricing, free U.S. shipping, early access, and Brotherhood perks) unlock instantly when payment posts, so monthly charges are non-refundable by default. The narrow exceptions below are the only cases where we issue a subscription refund.

A. Eligibility windows (when a refund is possible)

• First-charge cooling-off — 7 days. If this is your first ever Brotherhood Club charge and you have not used any member benefit (no member-priced order, no member-only product, no member code redeemed), you may request a full refund within 7 calendar days of the initial charge date.
• Renewal billing error — 5 days. If a renewal charge is made after a verified cancellation, or you were billed twice for the same month, you may request a full refund within 5 calendar days of the disputed charge.
• Service outage. If member benefits were unavailable for more than 7 consecutive days due to an issue on our side, you may request a prorated refund for that month.
• No retroactive refunds. Past months that were used (any order placed, any code redeemed, or any benefit accessed) are not refundable, even after cancellation.

B. Cancellation timing

• You can cancel anytime from your Manage Subscription page. Cancellations are processed within 1 business day.
• Cancellation takes effect at the end of your current billing period. Your benefits stay active until that date — they are not turned off mid-month.
• No future charges will be made once cancellation is confirmed. We do not prorate or refund the unused remainder of the current month.
• To stop the next renewal, cancel at least 24 hours before your renewal date. Cancellations submitted within the 24-hour window may not stop that day's charge; if they don't, the renewal is treated as a new billing period and is non-refundable.
• You may resubscribe at any time. A new subscription starts a new billing cycle from the day you rejoin.

C. How to request a subscription refund

1. Email hello@agwbco.store from the email address on your account.
2. Use the subject line "Brotherhood Club refund request".
3. Include: (a) the date of the charge, (b) the last 4 digits of the card used, and (c) which eligibility window above applies (cooling-off, renewal error, or service outage).
4. We reply within 2 business days with a decision. Approved refunds are issued to the original payment method via Shopify and typically post within 5–10 business days, depending on your bank.
5. Please do not file a chargeback before contacting us — we'll resolve verified billing errors faster directly.

This subscription section governs the $10/month Brotherhood Club specifically. Sections below cover one-time orders and general policies.